Everyone is thinking them.

FREQUENTLY ASKED QUESTIONS:

How do I place an Order?

Email info@rowboatcreative.com and an account coordinator will be in touch with you shortly.


What Services do you provide?

Our full-service production house offers a state-of-the art screen printing facility with cutting-edge plastisol, waterbase, and discharge printing capabilities, top-of-the-line Tajima embroidery machines, dye sublimation and direct-to-garment (DTG) printing methods, experiential branding, fulfillment and drop ship services.


What is the standard turnaround time for an order?

7-10 business days is the standard turnaround time after all goods have been received, art has been approved, and payment has been received.

If you’d like a faster turnaround time you will need to reach out to an account coordinator to discuss capabilities and fees.

Please note that distributors are available in certain regions and may impact the date goods are received.

What should I look for when submitting artwork for my order?

Our art department accepts any of the following file formats: PSD, AI, SVG, EPS, PDF(if vector). AI file should not have raster images in them (if you must, please make sure to “embed”) We accept the following if the artwork if it is to size: JPEG, PNG. Please make your art file at 300dpi, in RGB(even if you want cmyk print), and at print size. Expand your text in vector files, or provide the font file. Please do not expand gradience in illustrator.

Do not resize your artwork to meet above requirements. If any of the above is not met, or if you have any questions, please email rae@rowboatcreative.com and cc your sales rep.

If you wish to provide Pantone, please make sure your Pantone number ends with a “C” (we use the Pantone solid coated collection, ex: 165c). Please do not halftone your artwork.

If there is distress in the graphic, please keep the distressed layer separate or leave as masked.



Still having trouble get your artwork print ready? Download our extensive art guide:


What is the minimum for orders?

The minimum varies from order to order depending on the services the client requests. The best way to get an estimate for your order is to reach out to one of our account coordinators with your order specifications!


What are your prices?

Prices vary from order to order based on the cost of garment, quantity of the order, printing and ink specifications, and design and separations needed. The best way to get an estimate for your order is to reach out to one of our account coordinators with your order specifications!



What are the maximum number of colors you can print?

Depending on the printing production, color limitability can vary! The best way to get an estimate for your order is to reach out to one of our account coordinators with your order specifications.

If you are having trouble choosing an ink & screen printing process, take a look at our printing process & ink guide:



Can I order different colors for my merchandise?

You can! Reach out to a account coordinator to discuss the specifics of your order.



What happens once I submit my order?

An account coordinator will get in touch with you to help process your order, and send you an invoice. After your invoice is paid, the art department will proof your artwork within 1~2 business days. Please note that your art file must be approved prior to starting the proof process.




Can I come in for a meeting and facility tour?

We prefer to build our orders through email to keep details and requests organized. If you feel like you need an in person meeting, please contact your account coordinator. Scheduling a tour is preferred.

We offer branding consultations that are paid for in advance to hold scheduled consultation time. Please inquire with an account coordinator as to booking your branding consultation.



Do you ship internationally?

Yes, international shipping will need to be discussed with your sales rep due to the variables in taxes, duties and fees. Any other questions you have regarding international shipping, please refer to Merch Direct.